Delivery Information
Christmas Delivery Information
The last order date for a December dispatch is Sunday 21st December 2025. Orders placed after 21st December will be dispatched ASAP from 2nd January 2026.
Our office will close at 1pm on Monday 22nd December 2025, re-opening at 9am on Friday 2nd January 2026. All orders placed online during the Christmas period will be dispatched promptly from 2nd January.
For any delivery enquiries relating to an order which has already been dispatched, you should have received an e-mail from our couriers (either APC or DX). Contact details for our couriers are as follows: APC (EDS Couriers) 01543 466455; DX 0333 241 5034. Although our couriers may deliver on certain dates over the Christmas period, please note that they will be running a reduced service. Our team will be on hand to assist with any delivery related enquiries upon our return to the office on Friday 2nd January.
We hope that you have a very happy Christmas, and we look forward to supplying you in 2026.
Delivery Information
You can rest assured that we will always do our utmost to deliver your goods as quickly as possible. Your order will be delivered with an accredited courier or pallet carrier, and we also carry large stocks in our warehouse which allows us to dispatch goods quickly.
Although we understand that speed of delivery is very important to our customers, a delay in the courier networks is always a possibility, and on occasions orders can also be delivered as a split delivery. For this reason, it's not possible for an online business to 100% guarantee delivery dates. However, should a delay with the couriers occur we will do our very best to resolve this as a matter of urgency.
Delivery Costs UK Mainland (Excluding Scottish Highlands)
Orders over £100:
Standard service up to 5 Working Days (any order over £100.00) - FREE
Orders under £100:
Standard service up to 5 Working Days (any order under £100.00) - £8.99 per order
Please note that delivery dates are not guaranteed. There is always a risk that consignments may be delayed by couriers.
Isle of Wight up to 7 Working Days
Orders under £100.00 - delivery charge £26.98
Orders over £100.00 - delivery charge £19.98
Scotland up to 5 Working Days
Orders under £100.00 - delivery charge £9.98
Orders over £100.00 - delivery charge £3.98
Scotland (certain postcodes*, calculated at Checkout) up to 5 Working Days
Orders under £100.00 - delivery charge £24.98
Orders over £100.00 - delivery charge £15.98
Scotland Grampians (AB postcodes) up to 5 Working Days
Orders under £100.00 - delivery charge £24.98
Orders over £100.00 - delivery charge £15.98
Northern Scotland, Scottish Highlands* up to 5 Working Days
Orders under £100.00 - delivery charge £32.99
Orders over £100.00 - delivery charge £25.99
*This delivery charge only applies to certain postcodes. Please enter your postcode at the checkout to generate the shipping cost.
All prices include VAT
Northern Ireland, Isle of Man, Chanel Islands, Isle of Skye, Scottish offshore Islands, and non-UK deliveries - Depending on the product and quantity required, we may be able to quote for non-UK Mainland deliveries. Please e-mail us at [email protected] for a carriage quote.
Delivery Information
Deliveries are usually made between 8.30am and 6.30pm Monday to Friday excluding public and bank holidays. During busy periods our couriers may deliver up to 9:00 p.m.
Weights indicated throughout this website are a combination of actual weights and volumetric weights and so are for calculating shipping costs only they do not necessarily represent the actual weights of products shown.
Chain Supplies makes every effort to ensure that your goods arrive to you within the specified delivery times using accredited couriers.
Delivery service times are not guaranteed as goods may be delayed once handed to our courier. We will not accept claims for late delivery of orders whatever the reason.
All deliveries must be signed for by the customer or by a person acting on behalf of the customer unless specific arrangements are agreed before shipping. Customers requesting parcels to be left without signing do so at their own risk.
For information on returning goods to us, please click on the following link to our Returns Policy
The above forms part of our terms and conditions of sale. This does not affect your statutory rights as a consumer